5 Reasons Why You Should Visit Your D2C Fulfillment Partner

Katherine Wroth • April 1, 2025

When was the last time you visited your fulfillment center?


As e-commerce, omnichannel and B2B logistics become increasingly complex, building a strong relationship with your 3PL partner goes beyond Zoom calls and dashboards. Visiting your fulfillment partner in person can reveal more than a report ever could. At Barrett Distibution, we believe that trust, transparency and collaboration start on the warehouse floor.


Here are five reasons why you should plan that visit:


1. See Your Brand in Action


Walking the floor where your orders are picked, packed and shipped gives you an unmatched perspective. You’ll see how your product is handled, how your packaging is displayed and how your brand comes to life with every outbound box. It’s a great way to ensure your fulfillment strategy is aligned with your brand identity.


2. Build Stronger Relationships


Meeting the team face-to-face builds trust and opens communication. You’re not just another SKU to us — you’re a partner. A visit allows you to connect with the operations team, ask questions and better understand the people powering your logistics daily.


3. Spot Opportunities for Efficiency


Seeing the operation firsthand often reveals opportunities that aren’t visible on paper. Optimizing SKU locations, adjusting kitting processes, rethinking packaging materials and touring the facility with your account team can spark ideas to improve speed, accuracy and cost efficiency.


4. Gain Clarity on Performance Metrics


Numbers are important — but context matters. A warehouse visit helps you better understand the "why" behind your KPIs. Whether digging into order accuracy or exploring dock-to-stock times, seeing processes live gives you the clarity you can’t get from a dashboard alone.


5. Collaborate on the Future


Your business is growing. Your fulfillment partner should grow with you. In-person visits open the door to strategic planning: peak season prep, expansion into new channels or launching new product lines. You can brainstorm in real time and leave with an action plan when you're onsite.


At Barrett, we welcome our clients to visit any time.


Our goal is to be more than a provider — we aim to be your forever 3PL. Whether it’s your first visit or your fiftieth, there’s always value in walking the floor, asking questions and having conversations that drive results.


Want to schedule a visit to one of our fulfillment centers? Contact us today to make it happen. We’ll have the coffee ready.

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